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Elegant restaurant interior featuring wavy wooden walls, set tables, and a decorative emblem.Elevating Luxury Membership Experiences

Elevating Luxury Membership Experiences

Download the Full Success StoryQuintessentially is the world’s leading lifestyle management group. Offering wide-ranging services to enable and enhance every aspect of its members’ lives, Quintessentially takes the concept of luxury concierge to an entirely new level.Quintessentially operated through traditional communication channels, where members contacted their Lifestyle Managers via email, phone calls, and WhatsApp. This setup made it difficult for members to track their requests, access the full range of benefits, and stay informed about events, leading to missed engagement opportunities. The lack of transparency and accessibility in the process hindered member experience. To elevate service standards and drive growth, Quintessentially has set goals to enhance member engagement, boost sales, strengthen corporate relationships, and optimize communication.
“OSF Digital delivered a solution that seamlessly integrates into our operations, providing an innovative platform that provides an amazing content hub, facilitates better access for our members to connect with their dedicated Lifestyle Managers and also empowers our Lifestyle Managers with unparalleled visibility into our members' ever-evolving interests. With this enhanced communication capability, we're able to curate bespoke experiences tailored to each member's preferences, ensuring that we consistently exceed their expectations and elevate their Quintessentially journey to new heights.”
James Wall
Global Marketing Director at Quintessentially
Text: Unlocking value through streamlined communication and tailored solutions over a blue water background.
Text: Unlocking value through streamlined communication and tailored solutions over a blue water background.
OSF Digital leveraged Salesforce Experience Cloud to develop a new online portal and mobile app for Quintessentially. This platform empowers Quintessentially to deliver rich content and offer members an additional channel to place and track their requests. The digital member portal, accessible via a mobile app on the Apple and Google Play stores, allows users to receive push notifications and unlock the app using Face/Touch ID.
Friends relaxing on a boat at sunset, enjoying drinks and conversation on the water.
Friends relaxing on a boat at sunset, enjoying drinks and conversation on the water.
A COMPREHENSIVE PLATFORM FOR PERSONALIZED CUSTOMER EXPERIENCES AT SCALE
OPTIMIZEDCOMMUNICATION PROCESSES
IMPROVEDDATA INTEGRITY
ENHANCEDMEMBER ENGAGEMENT
TAILORED DIGITAL SOLUTIONS FOR CORPORATE CLIENTS
Catering to the needs of corporate clients who increasingly demand a digital platform to interact with Quintessentially's services, two templates were created: one for co-branding and another for their white-label site versions.
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THIS SOLUTION MAY BE RIGHT FOR YOU IF YOU WANT TO
  • Elevate member engagement with personalized experiences.
  • Rely on a seamless, multi-channel communication platform.
  • Enable real-time tracking and management of member requests.
  • Enhance transparency and accessibility for members.
  • Address corporate client needs with customizable co-branded and white-label templates.
  • Strengthen corporate relationships through a dedicated digital platform.
  • Boost member satisfaction with rich, easily accessible content.
Download the Full Success Story
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