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OSF Digital report cover: 'Enabling AI-Driven Transformation' with MuleSoft, Data Cloud, Agentforce.
Achieve AI-Driven Integration with MuleSoft, Data Cloud, and Agentforce
White Papers
Discover the combined power of MuleSoft’s integration capabilities, Agentforce, and Data Cloud’s advanced data management. This white paper outlines practical approaches to improving your business efficiency and unlocking new opportunities.
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Cover of 'Winning the Retention Battle' featuring a smiling man using a smartphone.
Winning the Retention Battle: How Data-Driven Insurers Reduce Customer Churn
White Papers
Learn how insurers use AI and predictive analytics to reduce churn, improve retention, and deliver seamless customer experiences.
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eBook cover: 'Hospitality 2025: Navigating the Future of Guest Experience Part 2'.
Empowering the Agentic Workforce: Redefining Human Potential in Hospitality
White Papers
Discover how the agentic workforce is reshaping the hospitality industry by integrating human potential with cutting-edge technology. Learn how this synergy enhances service delivery, boosts operational efficiency, and elevates guest experiences, all while ensuring robust control and security. Unlock the full potential of your hospitality business with innovative strategies and digital solutions.
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Couple entering hotel room. Text: Hospitality 2025: Navigating the Future of Guest Experience.
Hospitality 2025: Transforming Guest Experience with Tech Innovation
White Papers
Discover how the latest trends in hospitality are reshaping the industry. Learn how sustainability initiatives, technological advancements, and evolving guest preferences drive innovation. Enhance your operations, elevate guest satisfaction, and position your business for success in the future of hospitality.
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Cover of 'From Cost Center to Value Engine' guide, showing a person with a headset.
From Cost Center to Value Engine: Redefining Contact Centers for High ROI and Low TCO
White Papers
Learn how orchestrated service models, AI, and data-driven insights transform customer service into a key business advantage—boosting customer loyalty, reducing operational costs, and increasing ROI.
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OSF Digital report cover: 'What's next for Loyalty?' highlighting 2005 loyalty program trends.
What’s Next for Loyalty? The Top Trends Transforming Loyalty Programs in 2025
White Papers
Discover the key trends shaping the future of loyalty—AI-powered personalization, gamification, omnichannel strategies, and ethical engagement—and how they can help your business enhance customer relationships and maximize revenue growth.
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Salesforce OSF Digital report cover: Agentforce and the Future of Commerce, January 2024.
Ways AI Agents Can Improve Experiences for Your Customers and Your Teams
White Papers
AI agents can give customers better experiences and boost productivity for companies across industries. Find out exactly what agents can do and how to apply and maximize their capabilities for your business.
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OSF Digital whitepaper: 1:1 Personalization at Scale, showing a rising graph.
How to Create Personalized Customer Experiences at Scale
White Papers
Personalization throughout a customer’s buying journey is a powerful way to strengthen customer relationships that will drive business growth. Find out how you can deliver personalized experiences that drive your marketing performance and boost your ROI. 
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